FAQs

How much will it cost to use the services of WorkCover Assist?

Nothing. WorkCover Assist is a free service funded by WorkSafe Victoria.

Can any worker use WorkCover Assist?

WorkCover Assist is available to help all workers' who have a workcover dispute that is referred to the Accident Compensation Conciliation Service (ACCS) for conciliation.

I live in a regional area, will WorkCover Assist help me?

Yes. WorkCover Assist Workers' Consultants will travel to all regional centres to assist you with your conciliation conference.

Are there any matters that WorkCover Assist cannot help me with?

WorkCover Assist consultants are unable to help with lump sum or common law matters.

My WorkSafe agent or self-insurer has not made a decision about an entitlement. May I take this issue to conciliation?

Yes. However, a reasonable period should have passed to allow for the WorkCover agent or self insurer to address your request. You should contact your WorkCover agent or self-insurer and request a response before referring the matter to the ACCS.

What should I write in response to the question on the Request for Conciliation form, "Why do you want conciliation? Describe the problem you think conciliation can help you with. Why do you think the WorkCover agent/self-insurer's decision was wrong?"

You should state the decision/issue you are disputing and the reason that you think the WorkCover Agent or self-insurer's decision/action is wrong. For example:

  • I do not agree with the decision of the WorkCover agent or self-insurer to reject my claim for compensation.
  • I do not agree with the decision of the WorkCover agent or self-insurer to terminate my entitlement to weekly payments made on [insert date].
  • The WorkCover agent or self-insurer has failed to respond to my request for [insert type] treatment. My request was made on [insert date].

Can my lawyer attend my conciliation conference with me?

No. Workers are not allowed legal representation at a conciliation conference (unless all the other people involved agree).

Are WorkCover Assist Workers' Consultants lawyers?

No. While they are not lawyers, the Workers' Consultants are very familiar with the Accident Compensation Act 1985, relevant WorkSafe policies and ACCS processes.

Does WorkCover Assist set the conciliation dates and times?

No. The conciliation conference venue, date and time are arranged by the ACCS. If you request the help of WorkCover Assist, the ACCS will also take into account the availability of WorkCover Assist to ensure your Workers' Consultant is able to attend your conference with you.

What should I do if I cannot attend the conciliation conference?

If you are unable to attend the scheduled conciliation conference, you should contact the ACCS immediately on 9940 1111. If you believe your medical condition prevents you from attending the conciliation conference, you should raise this with the ACCS immediately and ask about what other arrangements may be put in place.

Can I claim my costs of attending the ACCS for a conciliation conference?

Yes. An expense claim form will be provided to you at conciliation by the ACCS.

Costs that can be claimed are as follows:

  • Transport expenses: $60 (1 July 2016 to 30 June 2017)
  • Loss of income: $411 (1 July 2016 to 30 June 2017)

Will my employer be at the conciliation conference?

Yes. One representative from your employer is entitled to attend and participate in the conciliation conference. Your employer may also invite a relative, friend or other person to assist them at the conference.

Does my Workers' Consultant attend the Medical Panels with me?

No. While WorkCover Assist is able to attend the ACCS as your assistant, we are unable to accompany you to your examination with the Medical Panels.