Our Process

WorkCover Assist Process

Once we are notified that you would like our assistance:

  • We will confirm that we have received and registered your request.

  • After the Workplace Injury Commission (WIC) has set a conciliation conference date, we will allocate a Workers' Consultant to assist you.

  • Your Workers' Consultant will review all the relevant documentation.

  • Approximately 10 days before your allocated conciliation conference date, your Workers' Consultant will contact you by telephone with information about the conciliation process and your WorkCover dispute.

  • With your approval, your Workers' Consultant will contact your WorkCover agent or self-insurer on your behalf to investigate the possibility of resolving your dispute before the conciliation conference. Your Workers' Consultant will keep you fully informed of all discussions held with the WorkCover agent or self-insurer.

  • If your dispute can't be resolved beforehand, your Workers' Consultant will attend your conciliation conference at the WIC as your assistant.

  • Your Workers' Consultant will be at the WIC 30 minutes before your scheduled conference to meet with you and answer any final questions you may have.

Your Workers' Consultant will ensure you are fully informed of all relevant information throughout the course of the conciliation process.

Our Service Commitment

WorkCover Assist is committed to providing courteous, timely and useful assistance to people who use WorkCover Assist.

Click on the document for more information about Work Cover Assist's commitment to service

WorkCover Assist Service
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